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OCLC Billing Transition


Effective July 1, 2012, your billing and account management for OCLC services will transition from MCLS to OCLC. Your final bill from MCLS will be for June 2012 activity and will arrive in July. The following month, your bills will start to come from OCLC. The switch from MCLS to OCLC billing will occur automatically, and you need take no action to begin receiving your bills from OCLC.

Your FY2013 annual subscription for cataloging and ILL will come from OCLC in late March or early April. You will not receive an estimated usage invoice from MCLS. If you need a pro forma invoice for your OCLC subscriptions, please contact Becky Hurley (hurleyb@oclc.org), Director of Order Services, at OCLC. She can be reached by phone at 800-848-5878 extension 4316.

Many OCLC subscribers have deposit accounts at MCLS. All funds on deposit at MCLS belong to the member library, and it is up to you to determine the best way to handle disbursement of your deposit account after July. After the June 2012 usage billing has been completed and distributed, MCLS will send account statements showing available deposit funds, a detailed listing of your re-allocation options, and a form to request re-allocation. We will not transfer any deposit funds at MCLS to OCLC without your written instructions.

We want to make this transition as smooth as possible for you. If you have questions about the timing of this change, your deposit account, or anything related to the billing transition, please contact Janet LaCross by email at lacrossj@mcls.org or by phone at 800-530-9019 extension 116.

OCLC notification letter to MCLS members

Frequently asked questions: moving to OCLC billing and ordering services

Transitioning to OCLC billing and ordering services

Deposit Account Allocation Options


OCLC® Services and Support


As OCLC and MCLS continue to work in partnership on behalf of OCLC member libraries, we would like to inform you about some important changes with regard to how your library will now access support for OCLC products and services. Please be sure to share this news with staff members in your organization who use OCLC services.

OCLC customer support
MCLS/OCLC members will now contact OCLC Customer Support for all questions related to support for OCLC products and services.  To contact OCLC Customer Support, please email support@oclc.org or call 1-800-848-5800. Click here for OCLC's Support brochure (PDF).

OCLC Service Hours
OCLC support professionals are available 14 hours a day, Monday–Friday, 7:00 am–9:00 pm Eastern Time, to assist you with your needs. They will provide answers about OCLC products and services, to help your library maximize the value of your OCLC membership.

OCLC billing
MCLS will offer billing assistance to your library for OCLC products and services through June 2012 usage billing. To contact MCLS for billing assistance, contact Janet LaCross at 1-800-530-9019 extension 116 or via lacrossj@mcls.org.


FAQ


Training

Q: We’ve hired a new staff person to do our interlibrary loan.  How do we get her trained on OCLC ILL?
A: MCLS will continue to provide training on OCLC products and services.  Please consult our training schedule or contact Heather Thomas at 1-800-530-9019, ext. 133, or email thomash@mcls.org.

Support

Q: I have a specific question about an OCLC cataloging process.  Whom do I call?
A: OCLC Customer Support will now respond to all questions related to support for OCLC products and services. Email support@oclc.org or call 1-800-848-5800.

Q: What if I have just a really quick question about how to perform a certain function? Can I still call MLC?
A: MCLS no longer has staff available to answer OCLC support questions. You will need to contact OCLC Customer Support for all questions related to using OCLC products and services. OCLC support professionals are available 14 hours a day, Monday-Friday, 7 a.m. - 9 p.m. Eastern Time. Email support@oclc.org or call 1-800-848-5800.

Purchasing

Q: How do I find out about a specific OCLC product that our library doesn’t currently have?
A: MCLS libraries will receive information about new and enhanced OCLC products and services via regular updates on the MCLS Communique blog, and MCLS mailing lists. See also OCLC's Orders web page.

Q: How do I find out about pricing?
A: Most pricing and online order forms are available on OCLC's Orders web page. For custom price quotes, you will need to contact hurleyb@oclc.org.

Q: How do I place an order? Do I call MCLS?
A: No, libraries will no longer place orders through MLC. Libraries will now place all of their orders online at OCLC's Orders web page. For questions on products and services, email support@oclc.org or call 1-800-848-5800. For custom price quotes, you will need to contact hurleyb@oclc.org.

Billing

Q: Whom do I contact with a question about my OCLC bill?
A: Your bill for OCLC services will continue to come through MCLS through June 2012's usage chages.  If you have a question, call Janet LaCross at 1-800-530-9019, ext. 116, or email lacrossj@mcls.org. Beginning with the bill for your July OCLC activity, which you will receive in August, OCLC will be responsible for all billing services. If you have a question, call Becky Hurley, OCLC Director of Order Services at 1-800-848-5878, ext. 4316.

Q: Our library has a deposit account with MCLS that we draw upon for OCLC services as well as MCLS services.  Will we still be able to have a deposit account and use that for OCLC products and services?
A: Yes. Billing for OCLC services will continue to be managed by MCLS through June 2012 usage.  You will be able to use your deposit account as you have in the past.  After the June 2012 usage billing has been completed and distributed, MCLS will send account statements showing available deposit funds, a detailed listing of your re-allocation options, and a form to request re-allocation. We will not transfer any deposit funds at MCLS to OCLC without your written instructions.